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Website Privacy and Cookies Policy

Last Updated: August 2025

  1. Introduction and Contact Information of the Controller

We are Carbo Culture, an international organization with companies in different countries. The parent company is Carbo Culture Oy (a company incorporated in Finland). We, the parent company, are the controller of personal data for the purposes of this Privacy and Cookies Policy.

We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy and Cookies Policy outlines how we collect, use, and protect your information when you visit our website and interact with us in doing so.

Name: Carbo Culture Oy
Company ID: 2750471-9
Address: c/o EMU, PL1188, 00101 Helsinki, Finland
Email: admin@carboculture.com 

  1. Personal Data We Collect

When you visit our website, if you are enquiring about our products or services, signing up to receive information from us, it may be necessary for you to provide certain personal data to us to process.

We process the following personal data:

  • Identity and Contact Data: We may collect personal data such as your name, address, email address, phone number, company name, and any other information you provide when contacting us, or signing up for newsletters..
  • Usage Data: We collect information about your interactions with our website, including IP addresses, browser type and version, time zone setting, location, pages, viewed and page interaction information, and time spent on the site.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website, analyze site traffic, and personalize content.
  • Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Other Data You Provide to Us: We may process any other personal data you provide us with, in example in connection with commercial cooperation.

We also collect, use and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy and Cookies Policy.

  1. How We Use Your Information

We will only use your data when the law allows us to, for the following purposes:

  • For Marketing: With your consent, we may send you marketing communications about our products, services, and industry updates.
  • Compliance and Legal Obligations: We process your data to comply with legal and regulatory requirements and to protect our legal rights.
  • Site Improvement and Analytics: We use data analytics to monitor and improve the performance and functionality of our website.
  1. Legal Basis for Processing

Our legal bases for processing your personal data are:

  • Consent: Where required, we will obtain your consent for specific data processing activities, such as targeted advertising or website analytics.
  • Contractual Necessity: Processing necessary to fulfill our contract with you or to take pre-contractual steps at your request.
  • Legitimate Interests: We process data to pursue our legitimate business interests, provided your rights and interests do not override these.
  • Legal Compliance: Processing necessary for compliance with our legal and regulatory obligations under applicable laws.

 

  1. Data Sharing and Transfers

Carbo Culture Group: We may share your data within Carbo Culture and the Carbo Culture group (i.e. our officers, staff and contractors) to service your requests or provide you with information.  We may also share your data if a change happens in our business such as a merger or acquisition. If that happens, the new owners may use your data in the same way as set out in this Privacy and Cookies Policy.

Third-Party Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you. These providers are legally and contractually obligated to protect your data.

Legal Compliance: We may also share your data with other organizations or individuals when it is reasonably necessary to: (1) meet any applicable law, regulation, legal process or request of a suitable governmental body or public authority e.g. under a relevant court production order; (2) enforce applicable legal terms and conditions or our other legal rights, including investigation of potential violations; (3) detect, prevent, or otherwise address financial crime; or protect against or prevent harm to the rights, property or safety of Carbo Culture, our customers or the public as required or permitted by law.

International Data Transfers: Given our global operations, your data may be transferred to and processed in countries outside the European Union and the European Economic Area and United Kingdom. We ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by relevant authorities.

  1. Your Rights

As a data subject, you have the following rights under applicable data protection laws:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your data in certain circumstances.
  • Right to Object: You can object to the processing of your data based on legitimate interests.
  • Right to Data Portability: You can request to receive your data in a structured, commonly used format.
  • Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
  • Right to Restriction of Processing: You may request us to restrict the processing of personal data, for example when your data erasure, rectification or objection requests are pending and/or when we do not have legitimate grounds to process your data.

To exercise any of these rights, please contact us at admin@carboculture.com

  1. Cookies and Tracking Technologies

What Are Cookies?: Cookies are small text files stored on your device when you visit our website. They help us understand how you interact with our site and improve your browsing experience.

Types of Cookies We Use:

Strictly necessary Cookies: Essential for website functionality and security.  For example, they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.

Performance or Analytics Cookies: Help us understand how users interact with our site.  This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual. We use Google Analytics, which tracks and shares with us and our partners some user information, which includes some personal data. For further information on this, please consult the website provided by Google: https://policies.google.com/technologies/partner-sites?hl=en-US.

Functionality or Marketing Cookies: Used to track visitors across websites for personalized advertising.  This enables us to personalise our content for you, greet you by name and remember your preferences. These Cookies will remain on your device until you choose to clear it.

You can control or disable cookies through your browser settings. However, disabling cookies may affect your user experience on our site.

  1. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. This includes encryption, access controls, and regular security assessments.  In addition, we limit access to data to those of our staff and other third parties who have a business need to know. They will only process data on our instructions and they are subject to a duty of confidentiality.

  1. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

To determine the appropriate retention period for data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of data, the purposes for which we process data and whether we can achieve those purposes through other means, and the applicable legal requirements.

For example, if you are a customer, we will generally keep your data for the longer of six years from the date of the last interaction with you or until the applicable statutory limitations period has expired.

We regularly review the data we hold taking into account the lawful purpose for which we hold it and any data that is deemed no-longer relevant or required is deleted where it is practicable to do so.

  1. Updates to This Policy

We may update this Privacy and Cookies Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your data.

  1. Third Party Websites
    We may have links to third party websites on our website. Those third parties are responsible for the content, privacy and security of their websites.
  2. Lodging a Complaint

In case you consider our processing of personal data to be inconsistent with the applicable data protection laws, you have the right to lodge a complaint with the local supervisory authority for data protection.

  1. Contact Us

If you have any questions or concerns about this Privacy and Cookies Policy, or if you wish to exercise your rights, please contact us at:

Attn: General Counsel
admin@carboculture.com

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